6"x9" soft cover: 114 pages
Whoever you are, whatever you do, I wager that you are a service provider. To maximise your service, this book draws your attention to strategies that can lift your performance and productivity. It covers themes like:
- Error avoidance and mitigation
- How to grow, preserve, and package your brand
- Recovering from service failure
- Establishing sound business ethics.
- Strategies for rewarding performance 
- Getting performance feedback
- Communicating your business message
- Managing success for continuous growth
- Succession issues in business
It is a SERVICE reference manual!
Some sound bites from the book:
"What you do is not half as important as why and how you do it."
"You delegate authority, not responsibility."
"If all your life struggles are about building yourself a good name, you are on to a great project."
"Lying is cancerous; it grows in geometric proportions."
"When you cut corners, you cannot come out square."
"When you take care of all the little details, the larger picture appears."
"Good leaders should grow the feet of their successors to fit into their shoes."